SOLAFI PTY LTD PRIVACY POLICY
Introduction
This Privacy Policy explains how we collect, use, and protect personal information that we receive from our customers in South Africa. We are committed to protecting the privacy of personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.
2. Collection of Personal Information
We may collect personal information about our customers when they provide it to us directly or when we obtain it through third-party sources, such as marketing partners, social media platforms, and public records. The types of personal information we may collect include:
Name, address, and contact information (such as email address, phone number)
Payment information (such as credit card number)
Demographic information (such as age, gender, and occupation)
Other information relevant to our services.
We only collect personal information that is necessary for the purposes for which it is being collected. We may use the information for the following purposes:
To provide our services to customers
To communicate with customers about their accounts and our services
To process payments and manage customer accounts
To improve our services and customer experience
To comply with legal obligations.
3. Protection of Personal Information
We take appropriate technical and organizational measures to protect personal information against loss, theft, and unauthorized access, use, disclosure, or alteration. We maintain a privacy management program that includes regular risk assessments and training for our employees.
4. Sharing of Personal Information
We do not share personal information with third parties except in the following circumstances:
With service providers who process personal information on our behalf, such as payment processors and cloud hosting providers
With law enforcement or other government authorities if required by law or if we believe that disclosure is necessary to protect our rights or the safety of our customers or others
With our professional advisers, such as lawyers and accountants, for the purpose of obtaining professional advice
In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.
5. Customer Rights
Customers have the right to:
Access their personal information and receive a copy of it
Correct inaccuracies in their personal information
Request that we delete their personal information (subject to certain exceptions)
Object to the processing of their personal information
Request that we restrict the processing of their personal information
Lodge a complaint with the Information Regulator if they believe their rights have been violated.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify customers of any material changes by posting the revised Privacy Policy on our website or by other means.
7. Contact Us
If customers have any questions or concerns about our privacy practices, they can contact us at dj@solafi.co.za
This privacy policy is effective as of 20 November 2022.